We will accept returns for any item that is not as advertised.
Please notify us within 3 days of receipt and we will immediately assist
you in making the necessary arrangements.
All returns MUST have a RETURN AUTHORIZATION NUMBER (RAN). Packages
without an RAN will be refused so please contact us to arrange for returns.
A refund will be issued upon receipt of the return. A restocking fee
may apply to returns. For any additional questions or information
plase contact us at amazon@touchofeurope.net
Please see the two exceptions below.
We cannot accept returns on certain clothing items (underwear) -
we have sizing charts and all information provided in each listing.
Please make sure you check for sizes and ask any questions prior to ordering. The
sizing charts are detailed, and we are happy to answer any questions you
might have. If an item is not as described or does not correspond
to the sizing charts, we will of course provide a refund.
We order the items from the supplier as they get ordered from us, and
we cannot return them, so we need to make sure you get the right item.
Exchanges are sometimes possible, with a restocking fee. However
this is not feasible for underwear for hygienic reasons.
We will allow a return on clothing items (except underwear) but
we reserve the right to charge 10% restocking fee.
Returns on foods & skincare depend on the issue. For hygiene
reasons we cannot accept returns on any opened item, or later than 7 days
after receipt. Returns are only accepted if the item is not exactly
as described. We take great care to select high quality items and
to describe them completely and accurately. We will be happy to
answer any additional questions prior to purchase.
Returns must be received with a Return Authorization Number (RAN) and
within 7 business days. Items must be in new and unused condition.
Still Have Questions? Contact
Customer Service
For questions regarding products, order delivery, or returns, please
contact Touch of Europe Customer Service:
Contact
this seller ~ Phone:770-7944933
For questions about a charge that has been made to your credit card,
please contact
Amazon.
